Practical tools and guidance to support staff in managing escalation and promoting emotional regulation.
When we stay calm, connect and respond consistently, we help young people feel safe, understood and supported.
KEY BENEFITS
In-the-Moment Strategies
Stay calm, present and regulated.
Validate feelings and show empathy.
Ensure physical safety, reduce risk, increase space.
Focus on connection before problem solving.
Preventative Approaches
Build trusting relationships and positive connections.
Identify triggers and early warning signs.
Teach and model emotional regulation and coping strategies.
Consistent Responses Across Teams
Ensure all staff follow the same approach, every time.
Communicate, debrief and reflect together.
Promote a culture of safety, respect and teamwork.